Charm Sciences, Inc. is committed to protecting your privacy and providing you with a positive experience while using our websites, products, and services.
- Collection of Personal Information
“Personal information” is any information that can be used to identify an individual, and includes things such as your name, physical address, email address, phone number, login information, marketing preferences, company affiliation, or geographic location. Charm may collect personal information that is necessary for legitimate business purposes, which are disclosed to you at the time of collection. Charm will only use this information for the purposes for which it was collected. Charm may also collect personal information from legally-compliant third-party sources and engage third parties to collect personal information to assist us.
One of the most common methods of collecting personal information is during the online form submission or registration process, including where a website user is requesting some information, a courtesy newsletter, registration for an event, or responding to similar offers or further product information.
Charm and the third parties we engage may automatically collect and aggregate data using cookies, weblogs, web beacons, and other similar applications. This information is used to better understand and improve the usability, performance, and effectiveness of our content delivery services and to help us tailor content or offers for you. Please read the “Cookies” section below for more information.
- Purpose and Use of Personal Information
Charm may use your personal information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Charm has not and does not sell personal information. Some of the ways we may use personal information include:
- Providing you with requested products or services.
- Providing you with information regarding our products or services.
- Analyzing and monitoring extent of website use.
- Providing customized product and service information.
- Allowing users to participate voluntarily in mailings or other events.
- Providing product service updates, information, and alerts.
- Sending communications, including for marketing or other customer satisfaction purposes.
- Order processing, and to provide transaction documents.
- To contact users for information verification purposes.
- Right to Access, Correct and Delete Personal Information
You may access your personal information to the extent required by law to review, update, correct inaccuracies and, delete such personal information, pursuant to applicable regulations. On request we will provide you with reasonable access to the personal information we collect about you. Because personal information—for example, your email address—is required to communicate with you, we retain personal information if your account is active. You will have the opportunity to correct, transfer, update, modify, or delete this information. You may also limit the use and disclosure of your information by either unsubscribing from marketing communications or contacting us at the address listed below or by emailing email@example.com. Some information may remain in our records even after you request deletion, to the extent permitted by the EU General Data Protection Regulation 2016/679. Additionally, there may be limits to the amount of information we can practically provide. We may limit access to personal information where the burden or expense of providing access would be disproportionate to the risks to an individual’s privacy or if it would violate others’ rights. Charm does not discriminate based on a user’s exercise of privacy rights.
- Sharing Personal Information
Charm may disclose personal information to its subsidiaries and affiliates.
Charm may disclose your personal information without providing you with a choice in order to honor a request that you have made through the products or services; comply with the law or in response to a court order, government request, or other legal process; protect the interests, rights, safety, or property of Charm or others; protect against fraud or for risk management purposes; or respond to adverse third parties in the context of litigation. In addition, if Charm sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, Charm may transfer your personal information to a third party as part of that transaction.
Charm requires all unaffiliated third parties to treat personal information as confidential. Charm will not provide personal information to third parties for their own marketing purposes without your consent.
If you participate in a discussion forum, chat room, or provide comments related to Charm on a social media or other public platform, the information you provide there will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Charm nor you have control over.. Charm may offer you the ability to share personal information through a social networking site (e.g., Facebook, Twitter), using such site’s integrated tools (e.g., Facebook “Like” button, or Twitter “Tweet” button). These tools enable you to share personal information with other individuals or the public, depending on your settings. For more information about the purpose and scope of data collection and use in connection with such social networking site or a site’s tools, please visit the privacy policies of the entities that provide these sites. Charm is not responsible for any information you choose to submit on these forums or sites that are not Charm-controlled.
- Security of Personal Information
Charm has physical, administrative, and technical safeguards to help protect the personal information it collects. Charm will take reasonable and appropriate steps to ensure safety of your personal information in compliance with applicable regulations.
- Retention of Personal Information
Charm will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
When visiting the Charm website, our servers may query your computer to see if there are cookies previously set by Charm. A cookie is a text file that is created when your browser visits a website. Afterwards, every time you visit the Charm website, your browser retrieves and sends this file to the Charm website’s server. Cookies enhance the website user experience by:
- Helping Charm authenticate you as a user when you log in to a secure area;
- Storing information about your website user activities so you may easily pick up where you left off;
- Storing your user preferences, which allows you to customize how information is presented through site layouts or themes; and
- Personalizing the manner Charm responds to you via marketing communications.
Some web browsers and devices permit you to broadcast a preference that you are not “tracked” online. At this time, Charm does not modify your experience based upon whether such a signal is broadcast.
- Cross Border Transfer of Personal Information
Charm is a global organization, we may transfer your personal information to a subsidiary or affiliate, or to third parties as described above in various countries. By using our websites or products, or providing any personal information to us, where applicable law permits, you consent to the transfer, processing, and storage or such information outside of your country of residence where data protection standards may be different.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local supervisory authority. Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures are exhausted.
- Prospective Employee and Employee Information
If you apply for employment to or are currently an employee of Charm, Charm is authorized to collect the information it obtains through your application for employment or continued employment with Charm, and your submission of employee related documents, including the personal information that you submit in connection with your employment or intended employment (collectively “Employee Information”). Examples of Employee Information collected include your name, date of birth, government issued identification (passport, social security number, driver’s license number), banking information, marital status, benefit information, title, employment history, education, job qualifications, and other relevant employee personal data. We also collect some of this information about your dependents when you provide it to us when you enroll in health and other benefits or provide contact information. Employee Information does not include any information that is available to the public and excludes generally available information.
Charm may use Employee Information to evaluate applications for employment, manage your employment (i.e., training, payroll, benefits, travel, reimbursement expenses, performance appraisals, succession planning, team member safety), investigate and respond to any claims related to your employment, and comply with applicable laws. Your Employee Information will not be used for marketing purposes by us or any third-party, unless you specifically consent to such use.
Charm shares your Employee Information with vendors who provide human resource functions to us. Those third parties are required to protect your Employee Information. Charm may disclose your Employee Information if required or permitted to do so by law (e.g. governmental action or litigation), or to relevant third parties such as site technicians, brokers, auditors, lawyers, or professional advisors. If Charm or substantially all its assets are acquired Employee Information may be part of the transferred assets.
Employee Information may be stored in hard copy or electronic format within company offices or in the cloud in the United States or other countries where Charm, its affiliates, agents, or contractors conduct business. Your Employee Information may be transferred into our human resources systems and used to manage your employment, may become part of your personnel file, and may be used for other work-related purposes. Your Employee Information will be kept for as long as legally required.
- EU General Data Protection Regulation
- Other Contractual Relationships
- Other Websites
- Contact Information
Charm Sciences, Inc.
659 Andover Street
Lawrence, MA 01843-1032 USA
If Charm needs, or is required, to contact you concerning any event involving your information, we may by email, telephone, or mail.
May 11, 2022